Job Title: Credit Controller Location: LBS Head Office, Ammanford About the Role We are looking for a proactive and organised Credit Control Assistant to join our finance team. This is a key role supporting the smooth running of our credit control function, helping to maintain strong cash flow and excellent customer relationships. You’ll be responsible for managing customer accounts, chasing outstanding payments, and working closely with both internal teams and customers to resolve queries efficiently. Key Responsibilities Proactively chase overdue payments via telephone and email Reconcile customer accounts and resolve discrepancies Monitor debtor balances and escalate issues where necessary Post and allocate incoming payments accurately Maintain and review customer credit limits Open new credit and cash accounts on the system Prepare daily banking Produce customer statements and invoices when required Liaise with customers and internal branches to resolve queries Process customer payments via online portals Support authorisation of orders exceeding credit limits where required Maintain accurate records and reporting spreadsheets What we are looking for: We’re looking for someone who is: Confident communicating with customers over the phone Highly organised with strong attention to detail Proactive and able to manage their own workload A strong problem-solver with a customer-focused approach Comfortable working with numbers and financial data A team player who can build relationships across departments Previous experience in a credit control or finance role is desirable but not essential. Why join us? If you’re looking to build a career in finance and enjoy working in a fast-paced environment, we’d love to hear from you. You'll be joining a supportive & collaborative team and a business that values growth, development, and success. Some of the benefits of working for us Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service, formal training and career progression opportunities. Hours of work: An average of 38.75 hours per week, Monday to Friday between 7.30am – 4.30pm. Salary: Depending on Experience