PE Global is currently recruiting for an Enterprise Meeting Services Support Associate for a contract role with a leading multinational Pharma client based in Basingstoke - hybrid.
Fluent in one (or more) of the Nordic languages and English is a must.
The function of this role is to deliver exceptional support to the busy Enterprise Meeting Services Team (EMS) supporting all Nordic countries in the NE Hu. This role would suit a Customer Focused Individual.
Job Responsibilities
* Be the point of contact for sales force meeting owners and managers in all Nordic countries.
* Provide administrative support and oversight for all types of sales force meetings as well as non-Sales meetings to ensure they are all compliant.
* Be responsible for representing and delivering excellent customer experience.
* Become an expert in the Lilly NE Hub meetings processes and the meeting System. Coach Meeting owners on entering compliant meetings in the system.
* Partner with the contracting team in Ireland to manage the contracting of Service Providers and payment process.
* Customer meetings are a high-risk area of the Lilly business and hence the Associate must become an expert in relevant global/local policies and procedures plus local Pharma codes of practice.
* Establish and maintain internal partnerships with many other functions within and outside the hub.
* Monitor and share data on volumes and errors with Sales directors and managers.
* Be responsive to audit, quality and compliance requests.
* Support the business by sharing relevant information, giving guidance, coaching and answering questions.
* Support simplification, automation and improvement projects.
Requirements
* Fluent in one (or more) of the Nordic languages and English.
* Ideally, experience in a Salesforce platform or equivalent.
* Focus on accuracy and compliance is paramount.
* Demonstrate strong customer focus and the ability to develop professional relationships with all parties (internal and external) and at all levels.
* Strong learning agility with various computer applications and software.
* Ability to solve problems and desire to drive improvement, including use of automation.
* Ability to work independently and as part of a team.
* Ability to work within a highly regulated environment.
* Well organized, self-starter, able to prioritise own workload with minimal supervision.
* Administrative skills and attention to detail with high quality output.
* Open-minded and able to embrace change.
* Maintain focus and accuracy when performing repetitive tasks
Interested candidates should submit an updated CV.
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***