Job Summary
Overview
You will support and enable multidisciplinary teams to deliver complex public-sector digital services that make a meaningful difference to people’s lives.
This organisation works with government departments and public bodies to solve complex delivery challenges using modern, user-centred approaches. This role is suited to an experienced delivery professional who brings sound judgement, strong collaboration skills, and a focus on outcomes rather than process.
Experience from a range of backgrounds is valued, including government departments, arms-length bodies, regulated public services, and consultancy environments. Support, clear expectations, coaching, and space to learn internal methodologies are provided for those transitioning from Civil Service or public bodies.
At this level, you will work with autonomy within agreed direction, escalating appropriately while remaining accountable for delivery outcomes.
Role Responsibilities
Delivery and Risk Management
Enable multidisciplinary and cross-functional teams to plan, prioritise and deliver outcomes effectively in complex or changing environments
Maintain delivery momentum across complex programmes of work
Identify, manage and help resolve delivery risks, issues and dependencies
Support teams delivering under time, funding or policy constraints while maintaining quality
Use evidence to inform delivery decisions and trade-offs
Take responsibility for difficult delivery decisions, including when to pause, pivot or stop work
Planning and Coordination
Lead and support iterative planning in complex environments
Coordinate delivery across multiple teams and services
Plan beyond immediate delivery, including transition and live service considerations
Stakeholder Engagement
Communicate clearly with technical and non-technical stakeholders
Support informed and timely decision-making
Manage expectations and maintain trust
Confidently challenge decisions or plans that do not support user needs, value for money, or sustainable delivery
Coaching and Team Support
Coach and mentor delivery managers and team members
Support team health, learning and continuous improvement
Encourage inclusive, respectful and collaborative ways of working
Contribute to communities of practice
Commercial and Financial Awareness
Support management of suppliers and partners
Contribute to budget management and value-for-money discussions
Assist with bids, statements of work and funding proposals where required
Skills and Experience
Experience in several of the following areas is desirable.
Candidates do not need to meet every requirement.
Experience in delivery management, agile project management, or programme delivery
Experience supporting teams with planning, milestones, and outcome delivery
Experience demonstrating delivery outcomes through measurable service improvements
Experience identifying and managing risks and issues
Awareness of budgeting, forecasting, or financial controls in delivery environments
Experience working with diverse stakeholder groups
Experience contributing to team design, recruitment, or capability development
Desirable Knowledge and Experience
Knowledge of government digital service standards and their practical application
Experience delivering public-sector services or working within government or arms-length bodies
Experience supporting teams through service assessments or equivalent assurance processes
Inclusion Statement
Candidates are encouraged to apply even if they do not meet every requirement. The organisation values diversity and welcomes applications from individuals across all backgrounds, including underrepresented communities.
Reasonable adjustments can be made throughout the recruitment process to support individual needs.
Security Requirements
This role requires eligibility for UK Government Security Clearance. Candidates must have the legal right to work in the UK without sponsorship and meet residency requirements for clearance eligibility.
Benefits
Compensation
Competitive pay reviewed annually
Employer pension contribution starting at 5 percent, increasing with tenure
Group Life Assurance
Purpose and Culture
Work on mission-critical digital infrastructure projects
Empowered, delivery-focused culture
Paid leave for reservist military service where applicable
Work and Life Balance
25 days annual leave plus bank holidays
Option to buy or sell leave
Two paid volunteering days per year
Development and Growth
Fully funded professional certifications
Paid study leave
Annual personal development allowance
Access to coaching and professional training
Health and Wellbeing
Private medical insurance
Hybrid working with home office allowance
Cycle to Work scheme