We are recruiting on behalf of a well-established international business operating within a fast-paced, product-driven environment. This is a fantastic opportunity for a detail-oriented and customer-focused professional to take ownership of the full order lifecycle, working at the heart of sales, logistics, and operations.
This role is ideal for someone who enjoys variety, thrives on organisation, and takes pride in delivering an excellent customer experience from order to delivery.
Role Overview
As a key point of contact for customers, you will manage orders from initial enquiry through to final delivery and invoicing. You ll work closely with internal teams and external partners to ensure products are sourced, processed, and shipped accurately and on time.
Key Responsibilities
* Act as the main contact for customer orders, providing a high level of service throughout the process
* Manage end-to-end order fulfilment, from order entry through to shipment and invoicing
* Coordinate with suppliers and internal inventory teams to ensure product availability and timely delivery
* Maintain clear and proactive communication with customers, providing updates on order progress, shipping details, and documentation
* Prepare accurate shipping and export documentation in line with requirements
* Liaise with logistics partners to ensure efficient and compliant shipment of goods
* Monitor payments and ensure adherence to agreed commercial terms
* Work closely with sales teams to provide updates on order status and highlight any risks or issues
* Ensure accurate invoicing and cost allocation, maintaining margin integrity
* Support customer account setup and maintain accurate records across systems
* Collaborate with finance teams on payments, reconciliations, and credit control
* Assist with trade finance processes (e.g. letters of credit) where required
* Contribute to reporting and support wider operational or administrative projects
* Build strong, long‑term relationships with customers and stakeholders
About You
You ll be a highly organised and proactive individual with a strong customer focus and the ability to manage multiple priorities in a fast-moving environment.
Key skills and experience
* Experience in sales order processing or order administration (end-to-end)
* Strong attention to detail and a structured, methodical approach
* Excellent customer service and communication skills
* Ability to multitask, prioritise, and solve problems effectively
* Comfortable working both independently and as part of a team
* Proficiency in Microsoft Excel (intermediate level or above)
* Understanding of basic accounting principles (e.g. invoicing, reconciliations)
* Experience working with ERP or order management systems
Desirable
* Experience within logistics, supply chain, or freight forwarding environments
* Exposure to international shipping or trade finance processes
What s on Offer
* Competitive salary
* Opportunity to work in a collaborative, international environment
* Exposure to end-to-end operations and cross-functional teams
* Career development and progression opportunities
* Supportive and professional working culture
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