Customer Service Advisor
Gateshead
£25,000 per annum
Part Time, permanent working 25 hours per week across Monday - Sunday, between 8am - 8pm.
Join our team at Tructyre and put your customer service skills to work in a role where every call matters.
We're looking for Customer Service Advisors to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.
The Customer Service Advisor role:
* Taking inbound customer calls and creating work requests.
* Making outbound calls to depots to schedule jobs and provide updates.
* Producing accurate invoices using our internal systems and customer platforms.
* Resolving queries and complaints with ownership and urgency.
* Communicating across phone, email, and customer portals.
* Meeting individual and team KPIs such as call handling, accuracy, and productivity.
Requirements as a Customer Service Advisor:
Essential:
* Excellent customer service skills.
* Confident using computer systems (including Microsoft Excel).
* Experience handling high volumes of calls in a busy environment.
* Strong communication and problem-solving abilities.
Desirable:
* Experience working with SLAs and KPIs.
* Previous call centre or office admin experience.
* Knowledge of UK geography and mapping systems.
Benefits as a Customer Service Advisor:
* 247.5 hours annual leave (25 days plus 8 bank holidays)
* Additional holidays for long service
* A flexible pension scheme, including life assurance
* Enchanced maternity & paternity pay
* Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
* Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
* Health and wellbeing program
* Tyre Discount Schemes
* Refer a Friend Scheme
* Company Sick Pay
If you're enthusiastic, reliable, and ready to make a difference – we'd love to hear from you. Apply today and start your journey with Tructyre.
Job Types: Part-time, Permanent
Pay: £25,000.00 per year
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Sick pay
Work authorisation:
* United Kingdom (required)
Work Location: In person