Job description
Join our rapidly expanding Virtual Contact Centre sales team, - with increase in high-quality leads from our top-performing website, inbound calls, live chat, and social media enquiries you’ve got endless opportunities to sell and lead a successful team. Enjoy flexible hours and the freedom to work from home while leading a buzzing, fast-paced team that’s shaping the future of customer experience. If you’re ready to inspire and make an impact, this is your moment.
Role Summary
As a Virtual Contact Centre Team Leader you will get the opportunity to lead a team that fulfils customer enquires generated by our websites and social media platforms. You will lead by example and showcase exceptional customer service using both your own personality and our company ethos to provide our customers with a unique and hassle free booking experience.
Main Responsibilities
1. Manage day to day performance and productivity of a busy sales team
2. Perform regular motivational performance reviews
3. Lead by example in personal sales
4. Identify, meet and exceed customers’ needs and expectations following sales structure
5. Handle incoming Live Chats, web enquiries and Facebook leads.
6. Pro-actively communicate with customers during their online journey
7. Adhere to company policies and procedures
8. To achieve individual performance targets and sales objectives
9. Follow up on sales activity by accurately entering data onto the systems
10. Assist with lead monitoring and providing constructive feedback
What experience we are looking for?
11. Customer focussed
12. Problem solving
13. Team player
14. Good organisational and time-management skills
15. Excellent communication skills
16. Experience of working in a targeted environment with a proven sales record
17. Customer service and 2 years recent direct travel sales experience
18. at least 2 years proven leadership, leadership & motivation, performance management & team development experience.
What competencies we are looking for?
19. Excellent organisational skills
20. Proven track record in sales
21. The ability to negotiate and achieve desired outcomes.
22. Strong administration skills with excellent time management skills
23. Ability to listen and engage with the customer
24. Impeccable attention to detail and high levels of accuracy
25. Excellent communication skills/telephone manner
26. Demonstrate the ability to work in a fast-paced sales environment
27. Excellent descriptive skills as selling over a digital platform
Our values
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
28. Supportive
29. Motivational
30. Innovative
31. Loyal
32. Excellent