Overview
Brackmills, Northampton. Monday to Friday | (Apply online only). This is a temporary role for 6-8 weeks.
The purpose of the role is to manage and streamline the claims process with couriers across multiple regions, ensuring timely resolution and accurate processing of internal credits. You will be a vital part of the Carrier Management team, responsible for managing carrier claims and ensuring that voided shipments are resolved promptly.
Responsibilities
* Handle all aspects of claims from start to finish for clients whose shipments have been lost or damaged. You will be the primary point of contact for clients, guiding them through the insurance claim process.
* Work closely with the client and the carrier to gather all necessary evidence, including documentation and photos, to support the claim.
* Establish liability by working with international carriers and internal teams. Your goal is to accurately quantify the claim with our carriers and achieve a swift and positive settlement for the client.
* Identify and resolve shipments that are in a void status across our international sites. Your quick action is critical to prevent these issues from negatively impacting our clients' service level agreements (SLAs).
* Correct inaccuracies in shipment information, such as incorrect addresses, and ensure the data provided is accurate and complete.
* Coordinate with carriers to resolve voided shipments and escalate unresolvable issues to our technical support team to address any system-related problems impacting client satisfaction.
* Provide timely and professional service to clients, maintaining clear communication throughout the claims process.
Qualifications
* Experienced, skilled, and dedicated to giving an outstanding service
* Verbal and written communication skills are excellent with a keen eye for detail
* Strong administrative and data entry skills
* Work well under pressure, maintaining a positive, can-do attitude throughout
* Highly organised with great time management skills
* Professional and proactive, and able to work under own initiative
If you are interested, please apply with an updated CV for consideration.
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