Calling all apprising IT Technicians! Baltic Apprenticeships has an exciting opportunity for an IT enthusiast to join the team at Bowman Riley as an IT Apprentice!
The IT systems within Bowman Riley are critical to their ongoing operations, including operational management, communications, data storage (including security/access), and design functions. The IT Assistants role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.
As well as completing and obtaining your Level 3 IT Support Apprenticeship, you will also obtain a Microsoft certification in either Azure, 365 or Security!
As an IT Apprentice, you will be an essential part of the team, responsible for providing 1st & 2nd line IT Support, working on hardware issues, Software issues and more! This is the perfect opportunity to kick-start your career within IT.
In this role, youll work towards your delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or mail
Provide technical support to end-users, both in person and remotely
Install, configure, and maintain computer systems and software
Implement security of the network, data and its storage and communication systems
Assist with network administration tasks, including setting up user accounts and permissions
Work together with other managers and directors in relation to IT matters
Document technical procedures and create user guides
Support users in the use of computer equipment by providing necessary advice and/or training
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
Salary - £20,000
Monday to Friday 9am to 5pm
28 Days Annual Leave
Desired Qualities, Skills and Knowledge:
Good Communication Skills
Full UK Driving licence - Required
Ability to travel to any of the business offices as and when required
Proficient in Microsoft 365 stack
To have a commitment to ongoing training to develop your skills in areas relevant to your role
Hold a recognised qualification in an IT-related subject is preferred but not essential
Grade 4/C in Maths & 5/C in English GCSE
Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT.
Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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