IT Service Desk Technician Corsham (SN13) Onsite
Salary £26,000 - £30,000
25 days annual leave inclusive of up to 3 days Christmas shut-down
Buy or sell up to 5 days annual leave
Annual Wellbeing allowance
Two pension schemes to choose from
Private Medical & Dental Insurance + discounts for additional family members
Life Assurance scheme up to 4 x salary
Share Save scheme
Electric/Hybrid Car leasing scheme
Cycle to work scheme
Retail discounts
Career development support
We are looking for a proactive and customer-focused IT Service Desk Technician who takes pride in delivering high-quality first line support across a range of IT services. You will be the first point of contact for users, responsible for logging, triaging, and resolving incidents, service requests, and queries.
This role requires a person with a keen eye for detail, strong communication skills, and a methodical approach to troubleshooting. Youll be comfortable working with users at all levels, ensuring they feel supported and informed. You will also co-ordinate with third-party suppliers to arrange hardware repairs and replacements, manage stock levels, and assist with asset tracking and audits.
If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you.
Key Responsibilities
Log, analyse and triage incoming customer calls and helpdesk tickets
Investigate and provide first-line support for technical issues and service requests
Co-ordinate the repair or replacement of faulty hardware through third-party suppliers
Carry out routine and scheduled tasks as part of day-to-day operations
Support stock control and inventory management for IT equipment and consumables
Assist in hardware audits and hardware asset management
Essential Experience
Previous experience in an IT support or service desk role, ideally customer-facing
Strong diagnostic and troubleshooting abilities for basic hardware and software issues
Proficient in general office administration tasks
Working knowledge of ITIL principles and service desk procedures
Experience with helpdesk or ticketing systems
Familiarity with common desktop, laptop, and peripheral hardware
Clear and effective communication skills, both written and verbal
Desirable Experience
ITIL Foundation certification or relevant formal training
Experience liaising with hardware vendors and third-party maintenance providers
Understanding of IT asset management tools and service management platforms
Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies
Exposure to logistics processes within an IT environment
Our non-negotiables:
You must be eligible to work and live in the UK
Due to the highly secure nature of the projects youll be working on, you must be willing to undergo and maintain appropriate UK government DV-Level security clearance
Who are MASS?
We help our customers realise the value of their data. Were an ambitious technology company with a strong history in defence and we specialise in working in highly secure environments (hence the Security requirements!).
MASS are an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact.
Apply today to see how working for MASS could work for you!
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