What's involved with this role: JOB TITLE: Administrator - Customer Services REF: VLA 5271285 Pay rate: £12.21 per hour, minimum wage may apply Working Arrangement: On-site The role: The team are seeking an Administrator and Customer Service Officer It is essential that you have previous admin experience and experience of working in a busy office. Tasks will be to answer the phone, data input and support waste management driver's debriefing. Key Responsibilities may also inlucde: To answer all inbound calls in a polite and professional manner logging the details accurately in Salesforce To build strong relationships with both external and internal customers To ensure prompt resolution of complaints with a strong focus on customer retention To assist credit control with outstanding debts by way of query resolution Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in Salesforce To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company’s Health & Safety policies and procedures and any relevant legislation To support the Administration Coordinator in ad hoc projects What the client is looking for: Previous admin experience and experience of working in a busy office Previous salesforce experience Experience of answering the phone and data input Excellent customer service skills and experience Numerate and PC literate with good telephone manner and interpersonal skills Ability to work on own initiative in high pressure environment Attention to detail How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.