Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
We are seeking to recruit to a full time, Band 2 Admin Assistant to support within Paediatric Speech and Language St Helens.
The successful post holder will be a pivotal part of the team providing support to all team members.
Main duties of the job
To provide an efficient and effective clerical service to the multi-disciplinary team.
The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploading referrals and making appointments.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
Detailed job description and main responsibilities
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
Provide an effective clerical service to support the team, including photocopying, typing, data input and maintenance of effective filing and retrieval system.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries.
To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required.
Person specification
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Qualifications
* GCSE English grade A-C or equivalent
* ECDL/ICT
* NVQ 2 Business Administration
Knowledge & Experience
* Experience of working in an office environment
* Knowledge of office procedures
* Familiar with Microsoft Office
* Experience of working within the NHS or related healthcare experience
* Experience of dealing with members of the public
* Knowledge of Microsoft Office; Word, PowerPoint, Excel, Outlook
* Awareness of children/vulnerable adults guidelines
* Awareness of Recovery Model
Skills
* Good verbal and written communication skills.
* Ability to work as member of a team
* Ability to operate and maintain filing systems both manual and electronic
* Ability to develop effective interpersonal relationships with colleagues in the health care setting
* Ability to communicate effectively in a variety of settings
* Able to deal with sensitive issues with tact and diplomacy
* Able to present factual information and refer questions to others where appropriate
We are a Disability Confident Employer and offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.
Flexible working requests will be considered for all roles.
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