Management Level H Core duties and responsibilities: The successful candidate will be responsible for the following: Provide administration service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained Meeting customer requirements and deadlines Adhere to the departments policies and procedures Resolving customer enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Collating and analysing data and produces routine reports Contribute and act as subject matter experts carrying out projects and ad-hoc activities, as determined by your Team Leader Ensure all work is conducted within the Regulatory requirements of the FCA and in line with the Treating Customers Fairly Principles and approach as outlined by the client. Identifies and implements process improvements in order to improve throughput and customer service. Provide on the job coaching and training to department colleagues. Take responsibility for own development and work towards professional qualifications appropriate to the job, within the agreed timescale. Work on own initiative and know when to escalate where necessary Contribute to audits (internal and external) as requested. Skills, Attributes and Behaviour: The successful candidate will demonstrate the following experience skills and behaviours: Good communication skills Strong desire to deliver exceptional customer service Attention to detail and capable of following defined processes and procedures The ability to develop positive and productive working relationships Computer literate with a willingness to learn a variety of systems Strong numeracy and literacy skills Previous experience in a pensions environment EQ Benefits Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 28 days 8 bank holidays. Option to buy more days through salary sacrifice. A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc. 4 x Life Assurance. Company sick pay (2 months full pay, 2 months half, following probation). Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total). Discounts with major retailers (EQ Wins). Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.