IT Engineer - (Hybrid) Location: Grantham, Lincolnshire - HQ Grantham (Based in the Grantham Office with some flexibility to work from home on occasion) Salary: £32,705.97 per annum excellent benefits (12-Month FTC) x 2 Positions (possibility that one role may go permanent at the end of the FTC) Hours: 39 hours per week Benefits: Flexi-time, 25 days annual leave, Early Pay, Cycle to Work, Blue Light Card The Role We are looking for a proactive IT Engineer to join a small, collaborative IT team. You will act as a key escalation point for complex 2nd line incidents, ensuring our hardware, software, and cloud networks remain secure and reliable. This isn't just a ticket-clearing role; you’ll have the opportunity to work on diverse IT projects and help shape our technical infrastructure. Key Responsibilities Technical Support: Resolve escalated incidents across hardware, software, and networks. M365 Administration: Manage Microsoft 365 and related cloud technologies. Security & Compliance: Maintain systems in line with data protection and security standards. Documentation: Develop SOPs and knowledge base articles to streamline operations. Project Support: Assist the IT Manager with infrastructure and deployment projects. What You’ll Need Strong experience in 2nd line technical support. Deep familiarity with Microsoft 365 administration. A methodical approach to problem-solving and troubleshooting. Excellent communication skills and a "tech-curious" mindset. Why Apply? Variety: Move beyond basic support into project-based work. Collaboration: Join a supportive team where your ideas are encouraged. Impact: Take ownership of systems and influence how IT is delivered. We are an equal opportunities employer. We reserve the right to close this vacancy early if a suitable candidate is found.