Overview
Join to apply for the Customer Service Advisor role at Mears Group PLC.
Milton Keynes. Part-time – Permanent, 15 hours per week, Monday to Friday, 5pm–8pm – Office Based. Salary £28,303.24 (£9,988.21 pro-rated) per annum.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.
Role
As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Milton Keynes branch you will be part of a local team supporting high standards of customer service across housing properties, while ensuring best-in-class customer service and satisfying all safety, quality and cost control standards.
Responsibilities
* Handle all repair and/or non-repair queries in a professional and timely manner, ensuring all appointments are booked in line with contractual commitments.
* Accurately diagnose repairs by using the branch operating system.
* Maintain a customer-focused approach by communicating professionally with all service users, clients, and both internal and external stakeholders.
* Record and respond to all communications in line with standard operating procedures, including updates regarding ongoing work and liaising with colleagues to provide accurate information on time.
Role Criteria
* Previous experience in customer service
* Ability to handle complaints and challenging situations
* Excellent written and verbal communication skills
* Good grasp of the English language written and verbal
* Ability to work alone and as part of a team
* Good telephone manner
Desirable: call centre experience, background in repairs, and knowledge of Microsoft.
Requirements
All our roles require candidates to have entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
Benefits
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day – a company-wide thank you from the Executive team
* Volunteering Leave – paid volunteering in the community
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, Share save scheme, and more
* Family-friendly policies
How to apply
Apply below or contact:
Olivia Elias (olivia.elias@mearsgroup.co.uk)
If you need help with your application process, we are here to support you. We are committed to fostering a diverse and inclusive environment and are a Disability Confident employer.
We proudly support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorser Award for the Career Transition Partnership, recognizing our commitment to veterans transitioning into civilian careers.
In our effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages. These questions are optional and will not impact your ability to apply. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds.
Seniority level
* Not Applicable
Employment type
* Part-time
Job function
* Other
Industry
* Facilities Services
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