Senior Service Desk Analyst
Salary: £30,000 - £38,000 per annum
Hours: Full-time, Permanent | Monday to Friday, 9:00am – 5:30pm (1 hour lunch)
Location: Stonehouse, Gloucestershire
Overview
I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team.
Key Responsibilities
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Provide remote, telephone, and on-site technical support
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Assist clients with day-to-day issues and long-term upgrade planning
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Manage and support cloud-based systems and infrastructure
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Install and troubleshoot Windows operating systems
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Perform Microsoft 365 system administration and migrations
Essential Experience & Skills
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Minimum 8 years' industry experience in a technical support role
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Strong experience with Microsoft 365 administration (including Exchange, SharePoint, Endpoint Manager)
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Familiarity with Azure AD and Microsoft security tools
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Good understanding of IPv4 networking
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Experience supporting Windows 11 environments
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Knowledge of Microsoft 365 migrations and implementations
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Confident in client communication across multiple channels
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Full UK driving licence is essential
Desirable Skills
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Windows Server and Active Directory administration
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Remote monitoring and management tool experience
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Cloud platform knowledge (e.g. AWS or similar)
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Networking hardware experience (e.g. Wi-Fi hardware, routers, managed switches)
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Understanding of data protection principles (e.g. GDPR)
Benefits
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Company pension
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Casual dress environment
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Cycle to work scheme
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Free and on-site parking