Drive performance. Improve processes. Make an impact. Were looking for a proactive and detail-focused Business Operations Lead to join a busy team in Rooksley. This is a hands-on, high-impact role where youll connect teams, optimise systems, and help shape how we deliver for our clients. What Youll Be Doing Youll act as the go-to link between stakeholders, systems, and teamskeeping operations efficient, compliant, and continuously improving. Act as a key liaison between internal teams and clients to ensure business needs are met Lead training and support for UK associates across EOM, CMS, and DMS systems Take ownership of Business Operations projects from concept through to completion Identify gaps and inefficiencies, recommending and implementing smarter solutions Support reporting, troubleshoot system issues, and enhance operational processes Manage order and inventory transactions on behalf of clients Key Responsibilities Lead integrations when publishers expand services Support onboarding and offboarding of client publishers Deliver training sessions and maintain clear process documentation Troubleshoot consignment ledger and system issues with Credit Control Support clients using the Publisher Portal Attend client integration meetings and ensure onboarding actions are delivered Analyse sales and operational data; produce ad hoc reports for stakeholders Monitor service levels and recommend improvements Streamline processes to improve efficiency and performance Manage inventory transactions, sales reports, purchase orders, and discount updates Maintain accurate client records and documentation Support client-facing events and liaise with warehouse teams on stock and queries What Youll Bring Strong analytical mindset with excellent attention to detail Proven ability to manage multiple priorities and meet deadlines Confident communicator with strong stakeholder management skills Experience delivering training and supporting system users Advanced organisational and problem-solving skills Proficiency in Microsoft Excel, Word, and PowerPoint Essential Requirements 2 years experience in reporting or data analysis 2 years in a client or customer-facing role At least 1 year of hands-on MS Excel experience Ability to work full-time in a fast-paced, evolving environment Quality Personnel acting as an Employment Agency & Business ( rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!). Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.