Office Manager (12-Month Fixed-Term Contract)
Location: Waterbeach, Cambridgeshire
Hours: Full-time | Office-based
Salary: £25,000–£45,000 (dependent on experience)
Our client is a forward-thinking, modern legal practice delivering high-quality legal services at a competitive cost. By embracing technology and minimising overheads, the firm operates efficiently across multiple locations while maintaining exceptional standards of service.
They are now seeking an experienced and proactive Office Manager to join their team on a 12-month fixed-term contract, supporting the smooth and compliant operation of Chambers at their Waterbeach premises.
The Role
Reporting to the Head of Chambers / Senior Clerk, the Office Manager will play a key role in ensuring the professional, efficient and compliant day-to-day running of Chambers. A core element of the role involves high-volume, high-quality telephone work, requiring exceptional communication skills, accuracy and attention to detail.
Key Responsibilities
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Oversee daily office and facilities operations, ensuring a professional working environment
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Act as the main point of contact for landlords, contractors, IT support and service providers
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Manage office equipment, supplies, procurement and meeting/conference rooms
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Ensure compliance with health & safety and risk management requirements
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Make and receive high volumes of calls with clients, courts, counsel, solicitors, agencies and subscribers
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Respond to all telephone enquiries within 4 working hours and record attendance notes for 100% of calls
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Triage enquiries, gather information, book appointments, confirm instructions and issue FOP/KYC/TOB
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Arrange urgent applications, conferences and resolve client or case-related issues
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Maintain accurate case records, filing systems and diarised deadlines
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Assist counsel and fee earners with drafting, research, bundles and document preparation
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Support client care by maintaining strong conversion and retention rates and encouraging client reviews
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Prepare and issue invoices accurately and promptly, resolving billing queries efficiently
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Provide monthly financial updates to management
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Manage subscriber accounts, including low-time notifications, upgrades, failed payments and renewals
About You
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Previous office management or legal administration experience (Chambers or law firm experience preferred)
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Strong understanding of legal processes, forms and court systems
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Proven experience handling high volumes of telephone work
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Excellent IT literacy and organisational skills
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Confident, calm and professional telephone manner
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Able to manage pressured situations and difficult conversations diplomatically
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Highly organised, detail-focused and capable of working independently and as part of a team
How to Apply
Please apply online with an up-to-date CV and a covering letter explaining your suitability for the role