We are actively building diverse teams and welcome applications from everyone. Role: Network Engineer – Professional Services Location: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Full-Time Contract - 24 months Salary Package: £ 40,000 - £ 45,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: Recurring Shift Pattern - Two x 12 hour Days (06.00 - 18.00), Two x 12 hour nights (18.00 - 06.00), Four Days Off. 1 hour lunch break, average of 38.5 hours per week Interview Process: 2-stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role purpose: Demand for SCC’s Professional services continues to grow both from existing and new customers. This role is for a Network Operation Engineer, working within a team, using a shift pattern and based in Manchester. Experienced Ops technician with excellent customer focus not just dealing with tickets/faults but strong with Auditing and reporting so not purely technical. Requires an advanced understanding of IP Networking specifically Cisco but multi-vendor environment. SD-WAN experience essential and demonstrated via certification and lengthy operational experience. Experience working on Data/IP Networks within an operational environment; completing 2nd/3rd level diagnostics. Demonstrative experience in Incident Management and Service Operations environments. This is a fixed term contract role initially offering 12 months duration. Security clearance or the willingness to apply will be required for this role. Key responsibilities: Deliver proactive network monitoring and implement corrective action to ensure optimal network performance. Provide remote support to Field Engineers working on faults 2nd/3rd level diagnostics across multiple technologies and Vendors. Demonstrative experience in Incident Management and Service Operations environments. Liaise between internal departments, 3rd party suppliers and customer within agreed SLA’s. Complete network reports and analysis when required. Ensure Governance of processes within the NOC environment. Work well within our NOC team and have the ability to work shift pattern. Performing Network (WAN, LAN, WLAN and Firewall) configuration, deployment, troubleshooting and administration as part of a project. Creating and performing authorised changes to customer environment. Contributing to delivering team performance. Skills and experience: Capable of working to 2nd/ 3rd line support level. Experienced in use of System Management Platforms. Structured approach to delivery governance on complex networks. Understanding of network management and use of Network Management Platform tools. Track record of successfully prioritising simultaneous activities within SLA. A Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment. Strong interpersonal negotiating and communication skills. Ability to manage complex customer interfaces. Planning and managing of risk in a support environment. Ability to produce reports. Must have technical / professional qualifications: CCNA. Proven track record in complex delivery. About You About Us SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling. Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/ Sustainability at SCC - https://www.scc.com/sustainability-at-scc/ Life at SCC - https://www.linkedin.com/company/scc/life