Job Details: Regional Product Manager - Southeast Asia 12 month Fixed Term Contract
Full details of the job.
Vacancy
Vacancy Regional Product Manager - Southeast Asia (Fixed-Term Contract)
Vacancy No VN1113
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- Strive to innovate and differentiate, delivering unique and exclusive product, that is market leading and inspires a desire to travel
- Be mindful of the requirements of differing source markets and identify suitable product accordingly
- Ensure product depth and price breadth is maintained for all destinations
- Ensure all Health and Safety and responsible tourism requirements are met when sourcing product
- Build strong relationships with key suppliers to ensure we are working in partnership and under the best possible terms to procure sales
- Ensure clear and accurate tariffs are available for all Ground Handling Agents (GHAs)
- Promote a focus on product development and Audley experiences with Ground Agents to encourage initiative and research on our behalf
- Lead quarterly performance review meetings with key suppliers
- Assist sales and finance to manage payment queries
- Seek out, review and act on Country Specialist, supplier and client feedback to ensure product selection and documentation is accurate and in keeping with Audley standards
- In conjunction with the Operations department ensure all Health and Safety requirements are met when sourcing and developing product
- Uphold service level agreements for sales team interaction including response times and management of supplier failure issues
The role
As the Regional Product Manager, you will be responsible for the delivery of inspiring and commercially focused product and relevant documentation within the Southeast Asia region. The role requires pro-active collaboration with sales and non-sales teams across all source markets.
Key responsibilities include:
New product development:
- Strive to innovate and differentiate, delivering unique and exclusive product, that is market leading and inspires a desire to travel
- Be mindful of the requirements of differing source markets and identify suitable product accordingly
- Ensure product depth and price breadth is maintained for all destinations
- Ensure all Health and Safety and responsible tourism requirements are met when sourcing product
Supplier relationships
- Build strong relationships with key suppliers to ensure we are working in partnership and under the best possible terms to procure sales
- Ensure clear and accurate tariffs are available for all Ground Handling Agents (GHAs)
- Promote a focus on product development and Audley experiences with Ground Agents to encourage initiative and research on our behalf
- Lead quarterly performance review meetings with key suppliers
- Assist sales and finance to manage payment queries
Service delivery:
- Seek out, review and act on Country Specialist, supplier and client feedback to ensure product selection and documentation is accurate and in keeping with Audley standards
- In conjunction with the Operations department ensure all Health and Safety requirements are met when sourcing and developing product
- Uphold service level agreements for sales team interaction including response times and management of supplier failure issues
Commercial
- Complete regular tender process in line with Audley procedure
- Negotiate favourable commercial terms complete with marketing/familiarisation (fam) trip support and override scheme
- Monitor costs and contracts comparing Ground Agents, direct contracts and competitor range to assess competitiveness and best fit for business
- Continually review options for the most effective fulfilment channels, including cost-loading, API, supplier portal and others
Team Management
- Develop and manage a high-performing team who are viewed as the best in the industry
- Holding accountability with direct reports to deliver KPIs as a team
- Conduct 1-2-1s and quarterly performance reviews with direct reports to provide support and identify development/training needs.
- Manage cross functional relationships with internal stakeholders at Audley, representing your Product region
About you
You are an experienced manager with a strong background in the travel industry, bringing in-depth product knowledge of the Southeast Asia region and a proven ability to lead, develop, and manage high-performing teams.
Additional experience required:
- Be able to demonstrate innovative product development that delivers a unique and exclusive experience for Audley clients
- Be comfortable working within a matrix structure as part of a global team with multiple stakeholders
- Possess excellent interpersonal skills to build and influence key relationships within the business
- Ability to successful manage, engage and develop a high-performing team in an inspirational and encouraging way
- Demonstrates behaviours and attitudes to the rest of the team that embody the Audley values
- Passionate about keeping up to date with the latest industry trends and news
Why Audley
We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.
There’s more:
- Holiday - 25 days rising to 30 days with length of service
- A discretionary bonus
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- Enhanced family leave
- Enhanced pension scheme
- Life insurance
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel!
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment
