Summary
Location
Birmingham, Leeds, Manchester, Peterborough, Reading
Job Family
Digital & Technology
Job Type
Full Time
Posted Date
24-Jun-2025
Ref #
67473
We have an exciting new opportunity at Virgin Media O2 for a Transition Transformation Lead!
Based within our CTO division, the purpose of this role is to ensure that all services introduced into the live environment meet agreed quality, performance, and compliance standards. This role is pivotal in the development, implementation and continual improvement of quality standards, performance reporting and compliance frameworks across Service Management & Transition.
Key Accountabilities Include
* Define and maintain quality assurance frameworks, KPI’s and governance standards for Service Management & Transition processes
* Oversee service transition processes to ensure new or changed services meet quality requirements before go-live
* Develop and implement continuous improvement strategies aligned with the Service Management & Transition goals and objectives
* Lead cross-functional teams to identify improvement opportunities and deliver measurable results
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience:
* Extensive experience in service management, quality assurance, or service transition roles
* Experience designing and implementing quality assurance and performance reporting frameworks
* Qualified to a minimum of ITIL v4 Foundation with a deep understanding of service design, transition, and improvement
* Certification in Lean, Six Sigma (Green Belt or Black Belt preferred), or equivalent
* Excellent communication, partner management and presentation skills
The other stuff we are looking for
We'd Also Love You To Bring
* Ideally educated to degree level or alternate appropriate industry experience
* Analytical approach with a focus on risk, compliance, and continuous improvement and proficiency in data visualisation and reporting tools (e.g. Excel, Power BI, Tableau).
* Familiarity with ISO/IEC 20000, COBIT, or similar IT governance frameworks
* Excellent time management and organisational skills
* Ability to use data to enable decisions and get results
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Telecommunications
Referrals increase your chances of interviewing at Virgin Media O2 by 2x
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