Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager. Job overview The postholder will be responsible for the line management of the administrative team within the Endoscopy department which includes a team of schedulers and receptionists. This role will ensure the effective management of all patient pathways and service provision to ensure compliance against national and local access targets. The postholder will be engaged in various projects and service improvement initiatives in order to improve the delivery of high quality and compassionate patient care. Excellent communication, organisational and interpersonal skills are essential. You will also need to be flexible, have an appreciation of the confidential nature of the work and be able to manage a workload to meet pre-determined targets. Computer literacy would be essential as you will be expected to input and extract information from the Patient Administrative System, Endobase and other computing systems. Main duties of the job The post holder will lead and manage a team of Band 2-4 administrative staff, ensuring the delivery of an efficient and effective booking and administrative service. They will maintain a thorough understanding of administrative processes, liaising closely with GPs, Consultants, Clinical Leads, and wider staff to support service delivery. Responsibilities include monitoring and reporting on national performance targets (such as DM01, 18 Weeks, and Cancer targets), managing complaint investigations and responses within required timelines, and overseeing annual leave planning to ensure consistent service provision. The post holder will also be expected to deputise for the Assistant Service Manager when required, and must be able to collect, analyse, interpret, and present complex data to support business planning and informed decision-making. Working for our organisation Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. Person specification Qualifications Essential criteria 5 GCSEs or equivalent including Mathematics and English Experience Essential criteria Experience of working in administrative management. Experience in all aspects of staff management, including leading and required human resource procedures Ability to work under pressure to meet deadlines and cope with large workloads Desirable criteria Evidence of working as part of a wider Multi-Disciplinary Team. Skills Essential criteria Strong communication skills (written/verbal). Good interpersonal skills Able to deal with conflict management and problem solving Ability to use a wide range of IT packages such as excel, word, outlook Knowledge Essential criteria In depth knowledge of Access targets (DMO1) and management of patient pathways Knowledge of CRS and ENDOBASE Up to date knowledge of current NHS policies Knowledge of data analysis and statistics Desirable criteria Understanding of 18 week RTT and Cancer targets Other Essential criteria Able to work as an integral member of a team Be able to effectively communicate with patients and colleagues Ability to prioritise workloads to meet targets Knowledge of and ability to cross-cover colleagues' roles - CT, Mammography, plain film, general ultrasound & screening. Visa Sponsorship Information Recent changes to UK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria. Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office's requirements under the UK Skilled Worker visa scheme. If you are applying from outside the UK or will require sponsorship, please mention this clearly in your application. To be eligible for sponsorship, the following conditions must be met: Eligible role : The position must be on the UK Skilled Worker visa list. You can check your eligibility here: -