Company & function Intro:
What if going green also meant saving thousands of pounds? We’ve made that possible!
We believe switching to an electric car should be simple, affordable, and accessible to everyone. That’s why we created The Electric Car Scheme - a game changing employee benefit that helps people save 20–50% on the cost of driving electric through salary sacrifice.
Since launching, we’ve helped thousands of drivers make the switch to electric, supported hundreds of forward-thinking employers, and unlocked millions of pounds in savings for employees across the UK.
Backed by leading investors and powered by a passionate, mission-led team, we’re growing fast - and we’re just getting started!
Our mission is to remove the barriers to electric driving through great service, operational excellence, and trusted partnerships. We make it easy for employees and employers to do the right thing for their wallets and for the planet.
We’re looking for people who want to build something that matters and help shape the future of transport
What does the Customer Operations Team do?
The Customer Operations team is responsible for providing 5* service to our customers from the point of order through to returning their vehicle. This includes a Fulfilment team that ensures deliveries are smooth, a Customer Care team that provides in life support and a Returns team that supports early terminations and natural end of leases.
During the interview process we will consider your current skills and experience and consider which sub team you will thrive in.
What you bring to the role
* 1+ years experience in customer service or aftersales role, supporting in delivery of a software or professional service
* Extremely good people skills and excellent written and verbal communication skills
* You love to use a proactive and positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver!
* Highly motivated and driven to be part of a growing, successful team
* Excellent organisational skills and attention to detail
What you’ll be doing
* You will join our Customer Operations team and be responsible for shaping the future of the department
* Your key deliverable is ensuring our customers receive a 5* experience during the lifetime of their lease including the returns process
* We communicate with our customers by telephone and email, with telephony being our preference.
* You will help lead our customer support enquiries and the management of our email ticketing system
* You’ll support our Sales teams to ensure they can also provide the best service possible to potential and current customers
* Help to manage the post-order and delivery process for customers and provide regular updates
* You’ll work with various stakeholders (including our customers, lease companies, and our internal team) to find the right solution, for each individual customer and ensure that it is delivered at pace
About Us:
Switching to an electric car is one of the most significant ways you can make a positive change towards net zero. We want to make it cheaper and easier than any other option. Salary sacrifice makes this possible, allowing employees to save 20-50% on any electric car by reducing your salary in exchange for an electric car as a benefit. This makes electric cars an affordable option for everyone.
Each person wants to make choices to achieve a net zero future. People are limited by information, access, price and complexity - this is slowing down progress globally. The pace of achieving net-zero is a huge problem because each tonne of carbon emissions contributes to climate change for centuries.
At The Electric Car Scheme, our goal is to make net zero the obvious choice.
You can offer a cost-neutral benefit that gives employees access to the most affordable way to switch to an electric car. Together we’re speeding up our ability to tackle climate change by empowering others to make sustainable choices.
The Electric Car Scheme is here to break down barriers. By empowering others to make sustainable choices, we can speed up your efforts to tackle climate change.
Benefits:
* Hybrid working with 2 days in the office (Hayes, London)
* 25 days holiday + bank holidays
* Add 1 day holiday per year service + buy / sell up to 5 days each year
* Flexible work policy with options to take into account family care
* Best in class Family Friendly Leave and PayFor example, our Maternity leave (in year 1) is 6 weeks full pay and 6 weeks half pay. This increases to 12 weeks full pay, 8 weeks half pay after year 1.
* Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
* £500 pa. personal development budget
* £100 home office budget
* Bupa healthcare
* Pension
* Equity options - own a part of the business
Why Work With Us?
* Personal growth - join us as an early employee to fast track your progression opportunities!
* Competitive salary, pension & incentives scheme to share in our success
* Voted 4.9 on Glassdoor
* Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City
* Certified Company on Welcome to the Jungle
* Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive
* We are the UK’s only B Corp Certified salary sacrifice provider