Overview
Jo Malone London – Assistant Manager – Farnham – 37.5hrs. At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will entertain visitors from across the globe and showcase The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts.
Responsibilities
* Deliver exceptional customer service
* Maximise sales performance and productivity
* Team management
* Communicate effectively
* Build collaborative relationships across department store
* Create, organise and execute in-store events
* Effectively manage stock and inventory
* Maintain high VM standards and work environment
* Complete any administrative tasks to a high standard and in a timely manner
* Be aware of competitor activity and drive an omni-channel approach
Qualifications
The ideal candidate will be warm, kind and friendly, love to help with a “can-do” attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
* Proven retail management/assistant retail management experience
* The ability to provide inspirational, authentic and personalized customer service
* Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
* Previous retail operations experience including inventory and facilities management and cash reconciliation
* Proven track record of leading a team to achieve sales and customer service targets
* Experience of creating and executing in-store events
* Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Personal Care Product Manufacturing
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