Receiving inbound calls with our customers and establishing their needs and building rapport. Achieving and exceeding sales, productivity and customer satisfaction targets.
Responsibilities
* Receiving inbound calls with our customers and establishing their needs and building rapport.
* Achieving and exceeding sales, productivity and customer satisfaction targets.
* Maintaining and proactively improving sales skills, product knowledge, competitor knowledge and offer management.
* Developing relationships with customers and encouraging referrals.
* Ensuring accurate information, quotes and pricing information to customers.
* Upselling and cross-selling products and services in order to maximize opportunity to retain. Following all appropriate FSA regulations.
Skills and Qualifications
* Have excellent interpersonal and communication skills.
* Have the ability to speedily navigate multiple systems effectively.
* Are proficient in English oral and written.
* Can commit to 100% training attendance to ensure you are fully prepared for your role.
Further Information
Benefits of being a Customer Service Sales Advisor: £25,480, per annum plus uncapped bonus and incentives. Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals. Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel. Wellbeing support through free access to services that enhance your mental and physical health. Comprehensive dental plan and priority access to a private GP.
Vacancy ID 1727605 Job ref. MSFIB Job Sector Sales,Customer Service and Call Centre Area Belfast Location Belfast, East Bridge Street Salary £25,480 per annum No. vacancies 50 Contract Type Permanent Weekly hours 40 Published date 28/07/2025 Closing date 01/09/2025 Worktime Monday - Friday 8.00am - 9.00pm, Saturday - Sunday 8.00am - 8.00pm
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