Neighbourhood Manager. Lead a proactive, resident-focused housing service in Wooburn Green, High Wycombe. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. About the Role/team We’re excited to introduce a newly created opportunity: due to our growth plans, we’re expanding our team with an additional Neighbourhood Manager to join us on a 12m FTC. This is not just a management role, it’s a chance to shape and design how our services are delivered. You’ll lead a proactive, visible, and responsive tenancy and neighbourhood management service within a defined area, ensuring our services are not only effective but truly resident-centric. You’ll manage a team of Customer & Neighbourhood Officers and supporting colleagues, and work collaboratively across internal teams and with external partners. You’ll champion new ideas, embrace technology, and help us build a service that’s future-ready and drives resident satisfaction. We’re looking for someone who is: Creative and innovative in designing service delivery models. Passionate about excellent customer experience. Skilled in using data and insight to drive improvements. A natural leader who can inspire a high-performing, continuously improving team culture. Key Responsibilities: Lead a flexible, responsive customer and neighbourhood service that delivers excellent day-to-day outcomes Champion continuous improvement using resident insight and data Ensure services align with our Customer Care Standards and organisational values Collaborate with internal teams and external partners to deliver joined-up, resident-focused services Build strong relationships with residents and community groups to co-create local improvement plans Develop and support a high-performing team culture with clear expectations and growth opportunities Use data and insight to drive service improvements and strategic decision-making Monitor KPIs and resident satisfaction measures to identify trends and opportunities What We’re Looking For Must haves: Strong housing legislation knowledge with proven delivery in a regulated environment Experience of operational management in a fast-paced setting Demonstrated ability to create a high-performing, resident-focused team culture Innovative mindset with a proactive, problem-solving approach Ability to champion innovation and trial dynamic, demand-led approaches Confidence using data and insight to drive service improvements Experience motivating, coaching and mentoring others Deep understanding of tenancy and social housing management trends Collaborative working style with excellent stakeholder engagement and communication skills High emotional intelligence and resilience Analytical thinking and decision-making based on data Nice to haves: Strong IT and digital capabilities, with an interest in tech-driven service enhancements Experience working with formal and informal resident groups Working towards Level 4 Chartered Institute of Housing qualification For added brilliance: Passion for community engagement and empowering residents to shape their neighbourhoods Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £50,870 per annum per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension scheme – up to 9.5% employer contribution via salary sacrifice Family-friendly leave : Enhanced maternity, paternity, and adoption leave Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) Life cover and income protection Flexible working – hybrid options, modern offices, free parking & EV charging And that’s just the beginning! We’re also thrilled to provide: 30 qualified Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 11/11/2025