We are currently recruiting on behalf of our client for a Key Account Manager to manage and grow relationships with high-value customers. The Key Account Manager is responsible for developing, maintaining, and strengthening long‑term strategic relationships to drive sustainable commercial growth.
The role requires a strong understanding of client objectives, challenges, and opportunities in order to deliver tailored solutions that maximise customer value and improve commercial performance. Acting as the primary point of contact for key clients, the Key Account Manager works closely with internal teams across operations, commercial, and service delivery to manage expectations, resolve issues, and identify opportunities for revenue growth and service improvement.
Location: Aberdeen
Duration: Permanent
Work Type: Full time, Monday - Friday
Key Responsibilities
Account Management & Relationship Building
* Serve as the primary focal point for assigned key accounts, ensuring a high standard of client engagement and service delivery.
* Develop strong, trust‑based relationships with key stakeholders and decision makers.
* Ensure high levels of customer satisfaction by proactively addressing concerns and monitoring performance metrics.
* Provide regular reporting to clients and internal stakeholders on KPIs, performance, and contract compliance.
* Develop and maintain key account plans.
* Represent the organisation professionally at client meetings, reviews, and industry events.
Commercial / Contract Management & Revenue Growth
* Identify, develop, and secure new business opportunities within existing accounts.
* Maintain comprehensive knowledge of assigned contracts, including deviations management, commercial mechanisms, scope inclusions, and exclusions.
* Promote the organisation's global capabilities in collaboration with Business Development teams.
* Prepare commercial proposals, costings, and contract variations to support account growth.
* Negotiate renewals, pricing adjustments, terms and conditions, and long‑term agreements in line with commercial strategy.
* Monitor and forecast account performance to support revenue planning and budgeting.
Operational & Service Delivery Coordination
* Work closely with operations, technical, finance, and service delivery teams to ensure seamless execution of contractual requirements.
* Support the resolution of service issues, ensuring timely escalation where required.
* Ensure service delivery meets client Service Level Agreements (SLAs).
* Support continuous improvement initiatives to enhance customer satisfaction and operational performance.
* Use performance data to identify and drive operational improvements.
* Communicate best practices and lessons learned with both internal teams and clients.
Governance & Compliance
* Ensure all account activities comply with company policies, commercial frameworks, and contractual obligations.
* Maintain accurate records of communication, agreements, and account activity within CRM systems (HubSpot).
* Support internal audits, compliance reviews, and commercial governance processes.
Qualifications
Minimum Qualifications
* Honours Degree in a relevant subject and/or minimum five years' relevant experience.
* Full UK Driving Licence.
Minimum Competencies
* Strong knowledge of oil and gas operations, particularly within the supply chain and logistics sector.
* Excellent communication, negotiation, and relationship‑building skills.
* Strong commercial acumen with experience managing revenue‑generating accounts.
* Knowledge of contract and commercial terms, including industry standard contracts such as LOGIC and NEC.
* Ability to influence stakeholders at senior levels internally and externally.
* Strategic thinker with strong planning and organisational ability.
* Solutions‑focused with strong analytical, organisational, and numerical skills.
* Excellent attention to detail ensuring accuracy and clarity in reporting and communication.
* Ability to perform effectively in a fast‑paced environment while maintaining high standards.
* Proficient in Microsoft Office applications and CRM/reporting tools (e.g., HubSpot).
* Strong presentation and reporting capabilities.
HSSEQ
In partnership with the HSSEQ department, ensure continuous improvement of safety and environmental performance and compliance with all laws, regulations, and industry standards.
Report any incidents or breaches of policy or regulations to the line manager and fully endorse the organisation's 'Stop the Job' policy where unsafe conditions are identified.
Ensure adherence to the integrated management system and support continuous improvement of key processes and document control.
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