Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2-3 days per week in our Croydon office for a balanced work experience.
We have an outstanding opportunity to lead a multifaceted and ambitious team in our Commercial Schemes Division. As a Team Leader, you will provide first-line supervision, support, and mentoring to your team members, helping them realise their potential and develop their skills. You will play an important role in maintaining a positive and inclusive team culture where everyone can thrive. Your outstanding mentorship will ensure the delivery of high-level professional advice to clients and the achievement of individual and team targets for income, conversion rates, and retention.
Responsibilities:
* Proven track record to lead and empower a team to ensure standards are met, ensuring team members hit and exceed targets for income, conversion rates, and retention.
* Produce high quality comprehensive management reports to include sales, conversion, source of business, and retention data.
* Ensure team members adhere to company policies, procedures, and obtain required authorisations.
* Offer consistent mentorship and training sessions to the team.
* Troubleshoot client issues, including complaint resolution, in collaboration with the compliance team.
* Outstanding accuracy and attention to detail, enabling you to process work quickly and efficiently.
* Ability to prioritise work and meet strict deadlines in a fast-paced environment.
* Detailed client service skills combined with strong negotiation and broking skills.
* Excellent literacy and numeracy skills, ensuring all documentation and communications are of the highest standard.
* An analytical yet approachable standout colleague, keen to build sustainable relationships with team and clients alike.
* Coordinate the completion of monthly compliance audits and provide constructive feedback to team members.
* Talent for identifying and responding appropriately to varying levels of client understanding.
* Capability to persuade and influence others.
* Calm and resilient under pressure; ability to positively react to change.
Experience & Professional Qualifications:
* Minimum of 2 years' experience providing specialist advice in the insurance market.
* Qualified to a minimum of Cert CII.
* Prior experience of leading a team within a similar environment.
* Track record of delivering results and meeting/exceeding targets whilst keeping client focus.
* Insurance brokerage background with commercial experience.
* Fully competent in the use of Microsoft Office products.
Knowledge:
* Understanding of general and legal principles of insurance and knowledge of relevant regulatory and legal frameworks.