EVERYTHING YOU NEED TO KNOW
This is a wonderful chance to join the Waste Proactive Performance Team as a Performance Analyst out of our Coventry office! It is key that you are a person with a passion for Customer care and Operational Excellence, using your love of analytics and understanding of complex data sets, you’ll present your findings and recommendations and deliver effective and deliverable programmes and solutions supporting both the proactive team and the broader business.
Proactive Waste Networks is an exciting and fascinating area of the business which has gone through large scale transformation. Combining your knowledge and expertise with large and varied datasets provides a great opportunity to drive continuous improvement of our KPIs and Outcome Delivery Incentives (ODIs) across the network.
You’ll be valued as a trusted expert, bringing additional value to our data. Working with others’ innovative ideas and hypotheses to drive actionable insight, you will be responsible for empowering the business to make the right decisions and improve performance.
Working with other members of the Data & Analytics team, you'll help create a compelling narrative and visualisations for your ideas/projects. You’ll work with other technical experts across the Operation and wider business, utilising advanced data interrogation, extraction & manipulation skills, to support deep-dive analyses. This role offers you the opportunity to work with many key stakeholders and will allow you to showcase your talents within an energised and transforming environment.
Some of your other key accountabilities will include:
- Owning and driving performance improvement in line with our external performance commitments and internal targets.
- Identifying new processes and/or investment opportunities to positively impact and deliver on our commitments and targets.
- Developing opportunities to secure buy in, gain funding or approval and implementing them directly where applicable.
- Developing new reports and monitoring as well as tracking delivery and performance on a number of improvement ideas and programmes across Waste Networks, taking accountability for highlighting concerns and escalating issues quickly to ensure the best possible outcomes for our customers.
- Responsible for tracking the tangible benefits for all improvement initiatives and their impact on performance and our external commitments, taking accountability for escalating and driving decisions where benefits are off track.
- Delivering an excellent level of insight into performance data, not just presenting this to the business but turning this into practical application and influencing the business to drive and deliver the opportunities.
- Identifying trends and opportunities & risks to performance at pace – working with our contractors to ensure they’re held accountable for their performance. Where it’s off track you’ll take ownership, working with them to understand blockers and help to drive solutions, using analytics to get to the root of the problem.
- Drive performance by collaborating with the wider strategic and tactical planning teams influencing the multiyear planning process where applicable.
- Apply technical knowledge and skills to build credibility, ensure the right priorities are focused on and manage expectations outside of the team.
WHAT WE’RE LOOKING FOR
You must be naturally curious, motivated and action orientated with great communication skills, to take ideas and improvements all the way through to delivery. Having previous experience analysing complex data and getting to the key facts/insight to deliver performance improvement will be required for the role.
Essential skills:
- Excellence in using Power BI and Microsoft Excel to analyse and report on complex datasets.
- Experience and excellence in translating large complex data into insight and then into improvement opportunities.
- Experience of presenting to a wide range of audiences and influencing different teams to gain support and buy in.
- Excellence in building relationships, gaining credibility and ongoing stakeholder management at all levels.
- Excellent attention to detail with the ability to quickly understand processes in relation to data and in relation to the bigger picture.
- Strong technical knowledge of waste processes, operational environments and working in a regulated environment would be beneficial.
- GIS experience in ESRI ArcGIS or ArcMap products or similar (ESRI preferred).
HOW WE’LL REWARD AND CARE FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
- 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- ShareSave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year
