We're looking for a Veterinary Receptionist to join our friendly, welcoming team.
Reception is the heart of our practice — it's busy, fast-paced and varied, and no two days are the same. You'll be the first point of contact for our clients and pets, helping keep the practice running smoothly with warmth, professionalism and excellent organisation.
Job role overview
As a Veterinary Receptionist, you will:
*Answer phones promptly and professionally, handling enquiries with empathy and care
*Book, manage and optimise appointment diaries
*Welcome clients and support them throughout their visit
*Take payments, ensure invoices are correct and manage end-of-day tasks
*Keep client and patient records accurate and up to date
*Follow up missed appointments, reminders and call-backs
*Promote practice services, healthcare plans and insurance
*Support the clinical team with clear communication and accurate information
*Maintain a clean, organised and welcoming reception area
*You'll be trusted to work efficiently, communicate clearly and provide outstanding client care in a high-energy reception setting.
Why join Alma?
Our fantastic team are valued, supported and listened to, as part of our kind, no-blame team culture. You will spend your days alongside our loyal clients in a lovely team atmosphere, with well-organised working days despite a busy pace. If you enjoy a busy environment and want to feel supported at work, we'd love to hear from you.
Your shift pattern
You will work 37.5 hours per week, with shifts between 8 am – 7 pm (8 am – 4:30 pm or 10:30 am – 7 pm). You will also be included in our 1:4 Saturday morning rota.
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
*Pension scheme
*Discounted staff pet care
£0 - £0 a year Up to £24,375 DOE