Job summary
We are looking to recruit a part time Receptionist to join our friendly front of-house team based at Alexander House in Knaresborough. Alexander House is a mental health base providing care, support, and information to people in the local community, there is free car parking available to staff. As an essential part of the reception team, you will be the first point of contact for Service Users, Carers, Staff and External Partners
Whilst having previous experience in a customer service role is essential, NHS or other health care experience is desirable. We are first and foremost looking for a colleague with a passion for helping people who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.
The post is 22.5 hours per week.
You must have the Right to Work in the UK in order to be successfully appointed to this role.Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
The main duties will require you to greet service users, carers, and external partners face to face including answering queries via telephone. The role will involve dealing with incoming and outgoing post, room bookings, ordering stationery, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport, arranging collection of pathology samples, and general office duties. The ability to remain calm, communicate clearly, adhere to confidentiality, and promote a positive culture for those living with mental health issues and/or learning disabilities is essential.
The successful candidate will be expected to perform basic admin tasks, update clinic lists, maintain visitor logs, deal with incoming & outgoing post, support accurate data inputting onto the Trust patient database and ensuring that all information in the reception area for staff and the public is clearly displayed and updated as appropriate.
For more details, please read carefully the job description. To be successful at shortlisting please briefly describe how you match this description citing examples to reinforce your experience. Please note we are unable to shortlist those who do not match the essential criteria.
About us
As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:
NHS Pension Scheme
NHS staff discounts in over 200 branded sites/stores.
Car lease scheme
Access to Trust gyms
Option to purchase additional annual leave
Access to staff wellbeing support.
Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients. The kind of care we would want for our loved ones.
Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.
Additional contact details: Rachel Hargreaves, Community Team Manager
- 01423 795150
Details
Date posted
27 April 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
346-NYM-025-26-A
Job locations
Alexander House
Ash Tree Road
Knaresborough
HG5 0UB
Job description
Job responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
You will work with established reception staff and be supported by the wider admin team. If successful you will be supplied with a job plan and a fully supported induction.
For an informal discussion or to arrange a visit to Alexander House, please call: 01423 795150
This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
Person Specification
Qualifications
Essential
1. BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration.
2. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Knowledge
Essential
3. Understanding of confidentiality and how to maintain this.
4. Knowledge of receiving visitors/telephone callers and taking accurate messages
5. Knowledge of office systems and processes.
Experience
Essential
6. Customer service experience
7. Experience of general office duties.
8. Data inputting experience.
Skills
Essential
9. Able to communicate well, verbally and written (articulate meaningful, legible and appropriate to the audience).
10. Can demonstrate attention to detail. Ability to prioritise workload and work on own initiative within procedures and with supervision.
11. Ability to work as part of a team, sharing knowledge and training.