It's an exciting time to be part of our Technology & Communications Service area within the Business Technology Team. Are you a strategic thinker with a passion for using service design to improve customer experiences and drive meaningful change across organisations? Do you have excellent communication skills and the ability to analyse complex service challenges to support high-quality, user-focused design solutions? If so, we would like to hear from you! The post holder will lead transformative service design that drives innovation, enhances customer experience and generates new income for the council. You will be an integral member of the team working to provide an excellent service to employees, managers and customers. We offer a supportive work environment, agile ways of working and a range of employee benefits. Flexible working requests are welcome. Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role. For an informal discussion about the role, please contact Neil Stephenson, Head of Technology and Communications at or 01724 297464.