Overview
We are currently recruiting for a Pump Service Scheduler on behalf of a leading manufacturer of rotating electrical machinery and pumps across the UK and internationally.
Established over 20 years, they provide their services to a range of sectors including government, education, FM, rail, marine and many more.
As the Pump Service Scheduler you will be responsible for planning, scheduling, and coordinating the daily activities of pump service engineers to ensure efficient delivery of maintenance, repair, and installation services while meeting customer, safety, and contractual requirements.
This is a permanent position working Monday to Friday, 40 hours per week. The salary is paying £30k - £35k per annum depending on experience. Perks include pension, private healthcare and 25 days annual leave + bank holidays.
Responsibilities
* Plan and schedule pump service engineers for breakdowns, preventative maintenance, installations, and emergency call-outs
* Optimize engineer routes, workload, and travel time to improve efficiency
* Coordinate on-call rotas, overtime, and emergency response coverage
* Schedule planned maintenance visits in line with service contracts and SLAs
* Act as the primary point of contact between customers and pump service engineers
* Allocate jobs based on engineer skill set, certification, and availability
* Communicate job details, changes, and priorities clearly to engineers
* Liaise with customers to confirm appointments and access requirements
* Coordinate with procurement, and suppliers to ensure parts and equipment availability
* Align engineer schedules with spare parts delivery and workshop repairs
* Support planning for major overhauls, shutdowns, and project works
* Track job progress, completion times, and engineer utilization
* Monitor SLA performance, response times, and backlog
* Prepare daily reports
* Maintain accurate job records in CMMS / service management systems
* Update schedules, work orders, and service histories
* Support invoicing by ensuring job completion data is accurate
* Ensure scheduled work complies with safety requirements and site rules
* Verify engineer certifications and training requirements are current
Skills & Attributes
* Experience in a similar role.
* Experience liaising with engineers and booking them into jobs.
* Pump maintenance / M&E knowledge would be beneficial.
* Excellent planning, coordination, and time-management skills.
* A team player with a high level of self-motivation and organisational ability.
* Excellent interpersonal, written and verbal communication skills.
* Competent in the use of computers and data handling including Microsoft Office systems.
Note:- Apex Resourcing Solutions are acting as an Employment Agency