Summary
Provide day to day support for Staff, students and external agencies with ICT Support with support and guidance from the Senior ICT Technician and Cluster Network Manager to ensure the effective running of system at the Academy.
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Information communications technician (level 3)
Hours
Monday- Friday, between 9.00am- 5.30pm. Shifts to be confirmed.
37 hours 30 minutes a week
Start date
Friday 14 November 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
ICT Support
* Manage own workload through the allocation of calls via the helpdesk
* Provide day to day IT Support for the local academy
* To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
* To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
* To ensure technical assistance is provided at extra-curricular events
* Manage printing resources across the Academy
* Maintain user accounts including creation of new user accounts where appropriate.
* Assign staff and pupil passwords
* Provide support to the Academy in its use of media, from recording classes and events through the editing process.
* Maintain inventories, asset and security mark ICT equipment
* Support evening events at the Academy
* Appropriately escalate issues to the Senior ICT Technician or ICT Cluster Network Manager regarding security and potential risks to the Academy systems
IT Resource Provision
To take responsibility for the successful delivery of hardware-related tasks:
* Administration of the ICT Equipment Loan system
* Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
* Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
* Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
* Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
* Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
* Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
* Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including O365
To take responsibility for the successful delivery of software-related tasks:
* Installation, configuration of new/upgraded software
* Produce user guides and offer training and ad-hoc instruction to staff users
* On-going software monitoring and maintenance e.g. internal internet filtering software
General
* Attendance at staff meetings and INSET activities where relevant.
* To uphold and actively support the Trust and Academy’s policies and procedures.
* Provide support to other academies in the trust as directed by the ICT Cluster Network Manager
* Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms
Where you'll work
Tupton School Station New Rd Old Tupton
Chesterfield
S42 6LG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
What you'll learn
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
* Information Communications Technician Level 3 Apprenticeship Standard
* You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C and above)
* Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Patience
* Positive attitude
* Motivated
* Passion for ICT
* Troubleshooting
* Hardware and software