Join to apply for the Vice President, Client Operations role at BNY.
We’re seeking a future team member for the role of VP Client Services Manager to join our Client Services team. This role is located in Manchester (four days per week in office).
Responsibilities
* Day to day oversight of the assigned portfolios to ensure high client experience levels.
* Transaction management: Cash & Trade (Loans, Bonds etc.) oversight – engage with clients to ensure timely execution, report review, and preparation on portfolio performance, monitoring of service level.
* Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams.
* Lead and participate in client meetings and ensure minutes and follow up items are closed out.
* Develop strong working relationships with Front Office Relationship Managers.
* Identify and resolve issues while serving as a high‑level escalation point for complex situations and ensure successful resolution.
* Employee development: Key role in training the support team on client and deal specific requirements.
* Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant processes and consistently managing/monitoring activities to ensure quality and accuracy. Support key business programs, including business and process improvements that drive greater operational efficiencies and superior client service.
* Serve as an escalation point and communicate effectively with internal shared services, external investment managers, brokers, and clients. This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management.
* Partner management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and elevate any concerns.
Qualifications
* Minimum 5 years corporate trust or related financial markets/securities industry experience and minimum 7 years financial services industry experience.
* Strong client management experience.
* Ability to review deal governing documents.
* Experience in loans (syndicated, bi‑lateral, real estate) very desirable.
* Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
* Proactively monitor and manage the activities performed within our business partners outside Ireland.
* Ability to quickly address issues – strong decision making.
* Financial services technical skills.
* Effective interpersonal, oral and written communication skills.
* Excellent analytical, organisational and time management skills with the ability to meet tight deadlines.
* Proficiency in using Microsoft packages particularly Excel.
* Experience in loans (syndicated, bi‑lateral, real estate) and CLOs very desirable.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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