Department: Vertus ______________ Company: Vertus Residential Management Limited ______________ Reporting to: Events Manager - Vertus ______________ JOB SUMMARY Vertus are looking to recruit an Events assistant to join our Management Team. Reporting directly to the Events Manager, you will ensure that residents (tenants) have the best rental experience and that you consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador. MAIN RESPONSIBILITIES To generate Ideas for the events programme employing research, presentations and assisting with strategic planning. To assist the Events Manager in planning events from start to finish. Events such as Wine Wednesday, Coffee mornings, cooking classes. To coordinate events for residents, achieving client expectations and being a brand ambassador for Vertus. To keep up to date with current event trends and how they Impact Vertus residents. Continually assessing, evolving, and improving the residents’ events experience. To manage the diary and ensure that relevant departments are fully informed. To order and stock take all items related to Club Vertus and Resident events in line with the departmental budget. To keep all event storage rooms, tidy and well stocked. To update the Resident app with current offers and promotions. To update digital screens in the communal areas To be aware of other events and promotions that occur on Canary Wharf. To assist with Influencer and press overnight bookings: allocating rooms, purchasing refreshments, and updating all relevant departments. To source and manage external events operators and production freelance staff as and when required. To be aware, maintain and implement the laws of the licences that Vertus hold (Premises licence, Food Act 1990, Health and Hygiene at Work etc.) and ensure that all outside vendors adhere to the licensing laws. Ensure standards of maintenance and cleanliness are maintained in Club Vertus and co-ordination with all necessary departments. To initiate works and maintain the upkeep of the Club Vertus equipment Any other duties as may be reasonably requested from time to time the Senior Management Team. To attend Club Vertus Events and ensure all Residents and Guests have the best experience. To ensure the Club Vertus Amenity spaces are In a presentable condition at all times To build relationships with residents To establish and maintain good relationships with Canary Wharf retailers PERSON SPECIFICATION Essential: Experience of working within the arts, events, charity and/or entertainment sector desirable but not essential Proven ability of effectively managing multiple tasks / events and meeting deadlines. Excellent organisational, communication and negotiation skills. Creative Exceptional Customer Service. Attention to detail Confident In talking to a range of different people Desirable: Experience in co-ordinating and/or managing events/projects. Good knowledge and understanding of current event industry’s legislative regulations and relevant HSE, Licensing, PRS and other related regulations. Good knowledge and understanding of all event aspects inclusive of technical, front of house, aesthetics, marketing, and publicity. Ability to work with limited supervision. Good presentation skills. An understanding of the Build to Rent market. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs. If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.