To deliver results within a fast paced Sales & Service team. You will be responsible for achieving new business sales and retention of current business through binding cover for their desired product on a non-advised basis.
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Working on a blend of incoming and outgoing contacts, you will deliver great customer experiences and be used to delivering consistently strong performance against target.
Key Accountabilities:
To undertake incoming and outbound call activity on allocated products to meet and/ or exceed daily targets
To deliver on conversion metrics defined for both inbound and outbound calls
Ensure that all inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards
Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every customer receives world class customer service
Maintain accurate and detailed records of all customer contact to ensure that all policy documentation is distributed to clients in accordance with business procedures
To acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.
To ensure that all statutory and company regulations are followed to protect clients, colleagues and the business interests of the company.
Adhere to the contents of the Operating Procedure Manual and Business Unit Supplemental Operating Procedure Manual at all times
Ensure the Thistle TCF principals are fully understood and applied across all customers
Monitor attainment of targets as outlined on performance appraisal and during 121 sessions with manager
Carry out any additional duties as agreed with your Line Manager
Why Join Us ?
Competitive salary and benefits package
Flexible working and holiday options
Pension, enhanced parental leave, and life insurance
Discounts on technology, travel, and leisure
Learning and development opportunities
Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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