About Max Mara Fashion Group, we are looking for a Store Manager to join our team in the new Marella store at Harrods.
This is a full-time permanent position. We are seeking an individual who can coordinate and manage all activities related to the assigned store, ensuring that business objectives are met, including brand image, customer service satisfaction, brand identity and corporate standards required.
Responsibilities:
* Guarantee qualitative and quantitative staff goals achievement, alongside the objectives set by the retail director
* Develop the database and implement CRM activities under Brand guidelines and using the given tools (iPad, Mobile, etc.)
* Train and manage the staff, assigning individual targets, tasks and objectives to reach in accordance with the business goals
* Act as point of contact between personal and work-related matters/contracts
* Guarantee high visual standards in stores, for products, and sales representatives, in alignment with the brand's standard requirements
* Planning and developing the staff's product, clientele and sales knowledge by optimising the available tools and the company's methods of training
* Managing the product in accordance with the guidelines of product rotation, visual merchandising, considering the assigned business objectives
* Gathering and analysing data, and providing feedback to headquarters
* Managing product requests from the assigned store door, optimising its stock level
* Analyse selling reports and business performance
* Guarantee all assigned resources are constantly representing the brand
Key Competencies:
* Strategic thinking
* Strong communication skills
* Attention to detail
* Leadership
* Human resource management
* Ability to manage own time/tasks
* Understanding priorities
* Ability to manage staff and self during busy times
* Sense of style
* Strong interpersonal skills
* Negotiation
* Networking
Soft Skills:
* Passion for fashion
* Membership
* Teamwork
* Entrepreneurial Skills
* International skills
We offer a unique opportunity for professional growth and development, as well as a chance to be part of a dynamic and innovative team.