Title: Operations Lead Job Family: Professional Services Division: Print ePS eProductivity Software (ePS) â¯is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies.⯠With several offices worldwide, including in Pittsburgh, PA, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive.⯠For more information, visit us at www.epssw.com .⯠Job Description In this role, you will involved in the implementation of a new resource and project management tool for use throughout the ePS Print Services team. Allied to this you will be responsible for managing escalations arising during the implementation of ePS ERP solutions enabling our customers to achieve their business objectives and operational results. This will include but not be limited to stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, product customizations and scope management, team leadership, financial management, partnering with the customer to advise and guide on change management issues and identifying ePS PMO process improvements. Responsibilities: Take an active role in the implementation of a new resource/project management tool within the Print ePS Services team Oversee continuous improvements and use of the tool Establish and enforce project management standards, methodologies and best practices to ensure consistency and efficiency across projects. Manage Change Management in the Services team Manage the Delivery Gate Reviews to ensure project compliance to project deployment methodology Confirm all projects have Key Performance Indicators established and baselined Oversee project prioritization, resource allocation, and capacity planning to align projects with strategic business objectives and available resources. Proactively identify, monitor, and mitigate risks and issues that could impact project delivery, ensuring proactive problem resolution. Prepare Statements of Work for Tharstern opportunities Act as the primary point of escalation for EMEA mid-market (Pace, GamSys and Tharstern) projects. At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services. eProductivity Software is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer” Equal Opportunity & Disability Accessibility Statement eProductivity Software LLC (ePS) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law:⯠http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf ePS is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at talent.acquisition@epssw.com and will make determinations on such requests for accommodation or assistance on a case-by-case basis. Pay Transparency Nondiscrimination Provision ePS will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). ePS – Empowering Packaging and Print Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.