**Operations Process
Specialist (
12 Month -
MAT Cover)**
Quorum Business Park, Longbenton - NE12 8BU
Salary:
£
2
7
,000
per annum + Performance based bonus
(
pro-rated
based on part time hours)
Working hours:
Part Time
,
22
.5 hours per week, shift pattern between
8
am –
5.30
pm Monday-
Friday
Holidays:
21 days plus bank holidays increases to 23 days plus bank holidays after 1 years' service
(Pro Rated)
Are you interested in process design and journey mapping
?
We are looking for
a
passionate and dedicated
**Process
Specialist**
to
join our
Operations Training, Quality Assurance and Process Governance Team
. This role will suit someone who is motivated and looking for an exciting new opportunity.
**Verisure
is the leading European provider of professionally
monitored
security systems with 24/7 response services.**
We protect
over 5.1 million families and small businesses across 17 countries
in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
**What
You'll
Be Doing:**
* **Cr
eate
and maintain
H2G's and Knowledge
Management resources
:**
You will lead in
maintaining
and enhancing our internal Knowledge Hub,
creating engaging articles
, step by step user guides
and
additional
resources to
provide frontline teams with the knowledge they need to provide the best customer experience
* **Create
internal communications
:**
You will support with the creation of internal communications to help cascade key operational messages to our frontline teams
* **Enhancing User Experience
:**
Monitor
and review departmental performance to
identify
opportunities to enhance processes and/or
knowledge management
**We'd
Love to Hear from You If You Have:**
* **Excellent
W
ritten
C
ommunication
S
kills
:**
You
have exceptional written skills including
high accuracy
regarding
spelling,
grammar
and punctuation
* **Attention to Detail
:**
Meticulous attention to detail with ability to proof-read and
identify
errors
* **Ability to Work at Pace
:**
You
can
manage multiple projects at one time, without compromising quality of work. Understanding the importance of
meeting deadlines and highlighting risks where necessary
* **Excellent
Stakeholder Engagement
and Problem-Solving Skills:**
You're
a clear communicator
, building effective relationships with peers and key stakeholders
, with a proactive and solutions-focused mindset
* Collaborative Spirit:
You're
a team player who actively contributes ideas and
expertise
to help achieve our goals and deliver an exceptional customer experience