About the Company
At IMSERV were proud to be one of the UKs leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Customer Operations Manager, youll play a pivotal role in developing and maintaining strong relationships with a portfolio of customers, ensuring operational, industry and contractual performance levels are consistently met.
Youll act as the first point of contact for your customers, responding to verbal and written queries, complaints and complex issues, while managing expectations and ensuring service lines are adhered to.
Youll focus on delivering an excellent customer experience by proactively monitoring performance, providing data-driven insight and working collaboratively across the business to drive service improvements, strengthen retention and support growth.
Responsibilities
1. Supporting customers through operational changes and service developments
2. Proactively managing a portfolio of customers to ensure high levels of satisfaction, retention and growth
3. Monitoring and reporting on operational and contractual performance
4. Acting as a trusted point of conta...