HGV Service Advisor Salary: £28,000£32,000 per annum
Bonus: Up to £4,000 per year (OTE £36,000)
Hours: 42.5 hours per week, MonFri rotating shifts
Shifts: 7am4pm / 8am5pm / 9am6pm
Weekends: 1 in 3 Saturday mornings (8am12pm), paid at 1.5
Location: Heathrow Area
Type: Full-time, Permanent
About the Opportunity A long-standing, family-run commercial vehicle dealership group is seeking a proactive and customer-focused HGV Service Advisor to join its busy and growing team. Due to internal promotion, this role offers stability, progression, and the chance to work with leading commercial vehicle brands.
You will be the main point of contact for customers, ensuring they receive an excellent level of service from initial booking to vehicle handover. You'll play a key role in workshop scheduling, customer updates, authorisations, and ensuring all service processes run smoothly.
Key Responsibilities Act as the primary contact for customer queries, both in person and by phone
Follow the full Service Core Process to ensure accurate job preparation
Provide daily updates on vehicle progress and manage VOR information
Clarify repair types (retail/fleet/warranty) and obtain authorisations
Upsell additional work and maximise workshop utilisation
Manage WIP, booking follow-ups, and no show customers
Raise job cards, cost completed work, and create invoices
Maintain accurate service records and vehicle histories
Order required parts and arrange sub-contract work when needed
Maintain a professional and tidy reception environment
Carry out post-service follow-up calls and ensure customer satisfaction
Work collaboratively with workshop staff and other departments
Comply with all health & safety and company policies
Ideal Candidate Profile Strong customer service and communication skills
Excellent attention to detail and organisational ability
Confident in a fast-paced environment with the ability to multitask
Problem-solver with a proactive approach
Good administrative and IT skills
Technical/mechanical understanding (advantageous)
Automotive, HGV or LCV experience preferred
Able to work independently and as part of a team
What Youll Receive OTE up to £36,000
Annual bonus up to £4,000
30 days holiday including Bank Holidays
Additional holiday for long service (3/5/7/10 years)
Holiday purchase scheme (buy up to 3 extra days)
Multi-manufacturer training and career development
Employer pension scheme
Free annual Class IV MOT
Mental Health First Aiders
£1,500 referral bonus for introducing technicians
Enhanced paternity pay (full pay for 2 weeks)
Personal accident scheme
Company uniform
Cycle to work scheme
Supportive family-run working environment
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