We are seeking an experienced Welfare Rights Caseworker to join our established Welfare Rights Team at Citizens Advice Cheshire West. This is a rewarding role where you will provide high-quality welfare benefits advice and support to clients across the Cheshire West area, managing a varied and challenging caseload.
In this role, you will play a vital part in helping people access the support and benefits they are entitled to. You will resolve complex benefit issues, prepare written appeal submissions, and, in some cases, represent clients at tribunal. Your work will make a tangible difference to individuals and families facing financial hardship or uncertainty.
What You’ll Be Doing
Delivering specialist welfare benefits casework in community and home settings
Managing a caseload efficiently to a high-quality standard
Preparing written submissions for appeals and tribunals
Representing clients at tribunal when required
Working collaboratively within a supportive, committed team
About You
You will be an experienced welfare rights caseworker motivated by making a real difference in people’s lives. You will bring:
Recent, relevant welfare benefits casework experience
Experience preparing appeal submissions
Own transport for travel across the district
Who We Are
We are the largest advice provider in Cheshire West, supported by over 100 employees and volunteers. We offer a supportive, inclusive, and flexible working environment, making a real impact in our communities.
What We Offer
Flexible, hybrid working wherever possible
Enhanced holiday and sick pay
Strong focus on staff health and wellbeing
Access to an Employee Assistance Programme and Health Benefits Package
We’re Disability Confident
Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.
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