Job Description
Insights Manager | Oxfordshire (Hybrid 2-3 days in the office)
Salary | £45,000 - £50,000 + Car Allowance
We’re hiring an Insights Manager to put the voice of the customer at the heart of business decisions.
Joining a growing, well-established business within the financial services sector, you'll help drive insight-led improvements that enhance customer experience and support business growth. This is a commercially minded, customer-first organisation with a strong focus on supporting SMEs across the UK.
In this key role, you’ll be the voice of the customer, nurturing relationships, gathering meaningful feedback through surveys, forums, and direct engagement, and bringing both quantitative and qualitative data to life. You’ll drive insight-led stories straight to senior leadership, helping shape customer experience, strategy, and future growth.
We need someone with solid B2B insight experience, who understands the challenges faced by small and medium-sized enterprises, and who can turn customer feedback into real business action. You'll be comfortable designing surveys, running focus groups, analysing data and presenting your findings to the Senior Leadership Team with real impact.
What We’re Looking For:
1. 5+ years' experience in ...