Company description: XPO, Inc Job description: ?? Client Relationship Manager - Rugby (Day Shift) Salary: Up to £38,000 | MondayFriday, 8:00am4:30pm ?? Logistics Done Differently. Relationships Managed Exceptionally. If you thrive in a fast-paced environment, love solving problems, and enjoy building strong, lasting relationshipsthis could be your next big move. Were looking for a Client Relationship Manager to lead the customer relationship on our exciting new partnership with Joseph Joseph, based at our Rugby site. This is a pivotal role where youll act as the go-between for the customer, warehouse, and transport teamsensuring seamless communication, service excellence, and continuous improvement across the board. What Youll Be Doing Managing the day-to-day relationship with the customer, acting as their primary point of contact Collaborating closely with warehouse and transport specialists to ensure aligned service delivery. Leading weekly, monthly, and quarterly customer reviews with clear KPI reporting Monitoring and controlling costs to ensure the site meets or exceeds budget targets. Supporting regional sites involved in the customers supply chain. Handling customer and operational escalations with confidence and clarity Identifying and implementing continuous improvement opportunities Championing a strong health & safety culture across the operation Benefits & Culture We offer more than just a jobwe offer a future: Up to £38,000 per annum 25 days holiday (plus bank holidays), with the option to buy more. Workplace pension scheme with employer contributions Cycle to work scheme. Access to high street and online discounts Employee assistance programme and wellbeing support Free on-site parking and modern facilities Career development opportunities and internal progression Recognition schemes to celebrate achievements. What Youll Need to Succeed Strong customer relationship management experience Excellent communication and stakeholder engagement skills Proven ability to manage and report on KPIs. Confident in leading customer reviews and handling escalations A proactive mindset with a passion for continuous improvement Ability to balance priorities across different departments ie. customer, warehouse, and transport teams. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesnt precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please dont hesitate to let us know.