Detailed job description and main responsibilities
Fundraising and Supporter Management
* Act as the first point of contact for all fundraising and donation enquiries, offering exceptional supporter care that makes every donor feel valued and appreciated.
* Ensure every donation is recorded accurately, supporters are thanked promptly and queries are responded to with thoughtfulness and efficiency.
* Manage the events portfolio, including challenge events, supporter-led events, and third-party events, providing excellent stewardship to all participants.
* Support on the Charity's annual flagship abseil event with support from the wider team, to increase engagement and fundraising outcomes.
* Lead on the Charity's own events portfolio including staff pub quizzes, NHS birthday, Christmas events such as the 'Lighting Ceremony', bucket collections etc.
* Manage the community fundraising income stream, nurturing existing relationships and developing new partnerships to generate income.
* Work with the Head of Charity to secure new, longer-term corporate partnerships and manage relationships with smaller corporate supporters to grow fundraising potential.
* Manage and oversee the Charity's lottery programme, working with the Head of Charity to develop and implement a strategy to grow this income stream.
* Collaborate with the Grants and Fund Engagement Manager to support fund advisors in raising income for their Special Purpose Funds.
* Contribute to grant and trust applications, working closely with the Head of Charity and the Grants and Fund Engagement Manager.
Data and Financial Management
* Support the development and implementation of a new CRM database, including data transfer and process creation.
* Ensure donor data is accurately recorded and maintained in line with relevant data protection legislation.
* Work closely with charity finance to ensure donations are appropriately coded and donation information is shared accurately.
* Maintain and update the fundraising budgets with support from Charity Finance.
* Develop and manage effective administrative systems to support fundraising and relationship management.
Monitoring and Reporting
* Regularly report on fundraising activities, income and impact of key initiatives to the wider team and work with the Head of Charity to present information to the Charitable Funds Committee and Corporate Trustee Board.
Communications
* Develop our web-based fundraising, website donation portal and systems including keeping our fundraising content up to date on our website.
* Create engaging content to market fundraising activities via social media, printed materials, and posters across our hospital sites.
* Develop new ways to raise the Charity's profile and convert supporters into active donors and fundraisers.
Compliance and Administration
* Ensure all fundraising activity is keeping with the Fundraising Regulators Code of Fundraising Practice and is compliant with fundraising regulations.
* Work with the team to ensure a consistent and accurate log of gifts in kind.
* Collaborate with colleagues across the Charity and Trust, contributing experience and ideas to shared projects and goals.
Person specification
Qualifications
Essential criteria
* Degree plus experience or formal qualification related to charity, fundraising or a related field
* Or Specialist experience above degree level related to charity or fundraising related field
Experience
Essential criteria
* Experience in a fundraising, charity or similar income-generating role.
* Proven track record of supporter/donor/volunteer stewardship.
* Experience planning and delivering successful events.
* Competent use of CRM or donor databases.
* Strong customer service skills and ability to work with a wide range of stakeholders.
* Demonstrated ability to manage multiple priorities and meet deadlines.
* Experience tracking income and expenditure.
* Experience of working towards income targets.
Desirable criteria
* Experience producing content for fundraising campaigns across digital and print.
* NHS or healthcare sector experience
Skills
Essential criteria
* Good understanding of fundraising principles and best practice.
* High level of accuracy and attention to detail.
* Ability to interpret data and use it to drive decisions.
* Excellent written and verbal communication skills.
* Strong interpersonal skills and the ability to build relationships at all levels.
* Collaborative working style and commitment to inclusivity.
* Ability to give and receive constructive feedback.
Desirable criteria
* Knowledge of NHS systems and understanding of the challenges facing staff and patients
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us.
E: krft.askrecruitment@nhs.net
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years' employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
Documents to download
* Job Description and Person Specification (PDF, 432.6KB)
* DBS Policy (PDF, 101.1KB)
* We're here to care (DOC, 39.0KB)
* Onboarding roadmap (PDF, 91.1KB)
* AI toolkit for candidates (PDF, 1.9MB)
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