We’re looking for a detail-oriented Operations Administrator to support our Operations Division at Animal Trust Vets. You’ll manage key HR admin tasks such as issuing contracts and onboarding/offboarding colleagues, while also helping track clinic performance through data collection on client feedback, call handling, and system usage.
You’ll also support site operations by updating e-booking platforms based on planning guides — helping ensure smooth day-to-day running across our clinics.
If you're organised, proactive, and want to contribute to a not-for-profit mission, we’d love to hear from you.
Key Responsibilities:
HR Administration
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o Prepare contracts, manage employee onboarding and leavers.
o Update HR systems as required.
o Respond to internal HR queries via the shared mailbox, escalating when needed.
Performance Data Support
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o Collect and organise customer feedback and service data for each clinic.
o Keep internal performance dashboards updated weekly and monthly.
o Share key customer satisfaction scores with the finance team for reporting.
E-booking Rota Management
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o Update online booking systems to match clinic staffing plans.
o Ensure appointments are available up to 8 weeks in advance.
o Flag missing or incomplete scheduling info to managers.
Ad-hoc Support
* Provide ad-hoc administrative support to the central operations team.
* Provide note taking, when required, for HR meetings.
What We’re Looking For:
* Organised & Detail-Focused – Manages admin tasks accurately and efficiently across multiple workstreams.
* Great Communicator – Handles queries professionally and works well with team members at all levels, and also happy to work independently.
* Tech-Savvy – Comfortable with HR systems, spreadsheets, and platforms like EzyVet and Vetstoria (or eager to learn).
* Proactive Problem Solver – Spots issues early and works with others to find practical solutions.
* HR or Ops Experience – Previous experience in HR or admin support roles is ideal; healthcare or multi-site experience is a bonus.
* Team Player with Shared Values – Supports our not-for-profit mission and is happy to help where needed.
Benefits:
Monday to Friday role
Hybrid role with a requirement to work 60% of time from our Ellesmere Port Hospital
Part Time: 20hrs a week over 5 days
5.6 weeks annual leave (including Bank holidays)
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