Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we're leading that change by prioritizing people and delivering exciting, engaging experiences at your fingertips. We're pushing boundaries through innovation, technology, and our people. When you join Entain, it's your game—let's win together.
Job Description
Are you passionate about sports or providing excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you'll be a vital part of the Entain family, delivering top-tier customer service and maintaining high standards daily. In our dynamic betting shops, no two days are the same. You'll contribute to a team that succeeds together and prioritizes our customers.
Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business. Are you ready to start a rewarding career?
Salary: £12.50 per hour
What You Will Do
* Deliver outstanding customer service
* Promote safer gambling practices
* Take bets on various sports and events
* Handle customer transactions, including cash handling
* Demonstrate our products and betting terminals to customers
* Address customer complaints with empathy and problem-solving skills
* Work towards targets and goals
* Maintain high shop standards
* Open or close the shop as needed
Working Patterns
Our shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 10 hours, comprising long opening or closing shifts and shorter evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop. We prioritize work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 or over to work in our betting shops
* Passion for delivering excellent customer service
* Effective communication and relationship-building skills
* Self-motivated and proactive
* Ability to work independently and as part of a team
* Calm and professional handling of challenging situations
Outside of work, you'll have opportunities for recognition and prizes. Join a talented, inclusive, and supportive community where everyone is celebrated for their individuality. If you need adjustments or accommodations during the recruitment process, please contact us.
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Our Values and Diversity Commitment
At Entain, doing what's right is a core value. We're committed to creating a diverse, equitable, and inclusive future for our people and the global sports betting and gaming sector. We value and respect everyone, celebrating individuality. We comply with all applicable laws and regulations in our hiring practices globally.
Additional Information
What We Offer
* Optional overtime, subject to availability
* Pension Scheme and annual ShareSave
* Discounts through Entain Deals
* Healthcare and wellbeing support
* Development opportunities
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