We are a fast-growing organisation based in London, providing cutting-edge IT solutions and support services to a wide range of businesses. As part of our continued expansion, we are looking for a proactive and customer-focused IT Support Technician to join our team. This role is ideal for someone with a passion for technology, troubleshooting, and providing high-quality IT support.
Role Overview As an IT Support Technician, you will be the first point of contact for IT-related issues, ensuring the smooth operation of hardware, software, and network systems. You will assist employees and clients with troubleshooting, installations, and IT system maintenance while gaining hands-on experience in IT support.
Key Responsibilities Providing first-line technical support for hardware, software, and network-related issues
Troubleshooting and resolving IT problems via phone, email, and remote access tools
Setting up and configuring computers, printers, and other peripherals
Assisting with user account management, password resets, and system access requests
Installing and updating software applications and ensuring system security compliance
Supporting office networks, including Wi-Fi, routers, and basic networking troubleshooting
Maintaining IT documentation, including troubleshooting guides and asset inventory
Escalating complex issues to senior IT staff when required
Assisting in IT projects, such as system upgrades and migrations
Ensuring excellent customer service and timely resolution of IT requests
Who We Are Looking For A diploma or degree in IT, Computer Science, or a related field (or equivalent experience)
Previous experience in IT support or a helpdesk environment is beneficial but not essential
Strong problem-solving skills with the ability to troubleshoot hardware and software issues
Good understanding of Windows and Mac operating systems
Basic knowledge of networking concepts (IP addressing, routers, Wi-Fi troubleshooting)
Excellent communication skills and a customer-focused approach
Ability to work independently and as part of a team
A proactive mindset with a willingness to learn and grow in the role
What We Offer Competitive salary with career development opportunities
Hands-on training and mentorship from experienced IT professionals
Exposure to a wide range of IT systems and technologies
A supportive and dynamic work environment
Hybrid working options after the probation period
Employee benefits, including training programs and certification support
If you are passionate about IT and looking to start or advance your career in technical support, we encourage you to apply.
How to Apply
Please submit your CV along with a cover letter outlining your interest in the role.
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