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Export Operator - Birmingham - Permanent Role
Salary: £33,000 per annum
Working hours: Monday to Friday, Days
Silver Arrow is seeking an Export Operator for our client based in Birmingham.
Your Responsibilities:
* Develop and maintain relationships to ensure high levels of customer service.
* Manage freight shipments to customer specifications, ensuring on-time delivery with all necessary customs and legal documentation, and keep records of all events and reports.
* Arrange haulage with shipping lines and hauliers.
* Verify and invoice all freight prior to dispatch.
* Prepare pre-alert documents as required.
* Resolve requests and queries efficiently.
* Communicate clearly with overseas agents, customers, and suppliers to ensure freight movement meets customer requirements.
* Utilize customer ERP and SAP systems as needed.
* Provide accurate and timely reports to the department manager.
* Ensure all documentation is correct.
* Take ownership of personal training and development, including training new starters when necessary.
Requirements:
* Minimum of 2 years' experience in freight forwarding, including experience with independent companies.
* Ability to work under pressure while remaining calm and resolving issues efficiently.
* Strong prioritization skills to handle multiple tasks with accuracy and urgency.
* Experience with global shipments and operating procedures.
* Familiarity with haulage methods: sea, road, rail, and air, including ADR and IMDG shipments.
* Excellent client and customer relationship management skills, both verbal and written.
* Ability to develop repeat business and new opportunities.
* International experience and ability to work with a global network of agents, suppliers, shipping lines, hauliers, and airlines.
Benefits:
* Competitive salary plus bi-annual bonus.
* Access to benefits, discounts, and wellness programs including gym memberships, retail, and restaurant offers.
* Health cash plan.
* Octopus Electric Vehicle car scheme.
* Free parking.
* Respectful working environment.
* Opportunities for training and development.
At Silver Arrow, we prioritize you and aim to understand your needs to build a strong working relationship.
Contact our recruitment team today at 01925 815048.
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