Commercial & Client Partnerships Manager
A heritage-led luxury retail business is seeking a Commercial & Client Partnerships Manager to drive growth across a portfolio of high-value strategic accounts and special projects.
The Role
Reporting into senior leadership, you will act as a commercial partner to the business - owning key client relationships, developing new revenue opportunities and supporting long-term growth strategy. You will work across complex, consultative sales cycles, balancing commercial performance with brand stewardship and client experience. As relationships deepen, the role will increasingly engage with military, defence and uniformed organisations, requiring confidence navigating protocol-led environments and senior stakeholders.
Key Responsibilities
Commercial Partnerships & Business Development
Identify, develop and convert new commercial partnerships across strategic accounts and special projects
Build and manage a strong pipeline from initial engagement through to contract close
Support revenue forecasting, pricing strategy and commercial planning
Contribute to longer-term growth initiatives and market developmentClient & Stakeholder Leadership
Own senior-level relationships with key clients, partners and aligned organisations
Act as a trusted, discreet point of contact for complex or sensitive engagements
Deliver an exceptional client experience that drives repeat business and long-term partnerships
Represent the business at formal meetings, briefings, events and private client engagementsDefence & Government-Facing Engagement
Build and manage relationships with military units, defence partners, government bodies and related organisations
Operate confidently within structured, protocol-led environments
Engage with stakeholders where credibility, discretion and trust are essentialBrand Representation & Project Oversight
Serve as a senior brand ambassador, articulating heritage, values and credentials with authorit
Ensure all client interactions align with brand positioning and long-term reputation
Provide commercial oversight on client projects, working closely with internal teams to ensure delivery against agreed scope and timelines
Maintain accurate CRM records, reporting and documentationAbout You
Proven experience in a senior commercial, strategic partnerships or relationship-led sales role
Background in:
Commercial roles partnering with defence, military, MOD, government or uniformed organisations, or
A military background with subsequent commercial or client-facing experience
Track record of managing long-term, consultative sales cycles and senior stakeholders
Strong commercial judgement and negotiation capability
Polished, credible and comfortable operating at senior and executive level
Discreet, professional and trusted in high-stakes environments
Excellent communicator with a relationship-first approach
Structured and organised, with strong pipeline and stakeholder managementDesirable
Interest in heritage brands, engineering or specialist products
Comfortable with international travel and formal engagementsWhat's on Offer
Competitive salary and benefits
Hybrid working model
Generous holiday entitlement
Strong focus on wellbeing, development and long-term career progression
Opportunity to work in a specialist environment with autonomy and influenceBH35435